Question 1

What products does Softline Industries manufacture?

Accepted Answer

Softline Industries manufactures a range of home appliances including air coolers (iron and plastic body), room coolers, washing machines, and LED televisions. All products are designed for reliability, durability, and modern performance.

Question 2

Where is Softline Industries located?

Accepted Answer

Our manufacturing and registered office is located at Near G S Farm House, Salwan Road, Assandh, Haryana-132039. You can reach us at +91 8295433063 or softlineindustriesknl@gmail.com.

Question 3

How long has Softline Industries been in business?

Accepted Answer

Softline Industries was founded in 2009. We began with iron air coolers and have grown steadily into a trusted home appliance brand with a presence across multiple states in India.

Question 4

What types of air coolers does Softline offer?

Accepted Answer

We offer iron body air coolers known for their strength and durability, plastic body air coolers that are lightweight and corrosion-resistant, and room coolers with higher air delivery and larger tank capacity for better cooling coverage.

Question 5

What washing machine models are available?

Accepted Answer

Softline Industries offers washing machines built for efficiency, fabric care, and long-term durability. Please contact us directly or visit our nearest dealer to see the latest available models and specifications.

Question 6

Do your LED televisions support smart features?

Accepted Answer

Yes, our LED televisions are designed to offer clarity, smart features, and energy efficiency. For specific model specifications and smart feature availability, please contact us or check with your nearest dealer.

Question 7

What is the warranty period for Softline products?

Accepted Answer

Softline products come with a standard manufacturer warranty. Warranty terms vary by product category. Please refer to the warranty card included with your product or contact us at softlineindustriesknl@gmail.com for specific details.

Question 8

How do I claim warranty service?

Accepted Answer

To claim warranty, call us at +91 8295433063 or email softlineindustriesknl@gmail.com. You can also visit your nearest authorized service center. Please keep your purchase invoice and warranty card ready.

Question 9

Do you provide installation support?

Accepted Answer

Yes, installation support is available for applicable products. Please contact us at +91 8295433063 after purchase to schedule an installation visit by our technician.

Question 10

My air cooler is not cooling properly. What should I do?

Accepted Answer

Check that the water tank is filled, the cooling pads are clean and saturated, and airflow is not obstructed. If the issue persists after these checks, please register a service request by calling +91 8295433063 or emailing softlineindustriesknl@gmail.com.

Question 11

My washing machine is showing an error or not working correctly.

Accepted Answer

First, ensure the machine is properly connected to power and water supply, and the door is fully closed. Refer to the user manual for error code details. If the issue continues, contact our support at +91 8295433063.

Question 12

The TV screen has display issues or lines.

Accepted Answer

Try power cycling the TV — unplug it for 30 seconds and restart. Check all cable connections. If the issue persists, it may be covered under warranty. Contact us at softlineindustriesknl@gmail.com or +91 8295433063.

Question 13

What is your return or replacement policy?

Accepted Answer

If a product is found to be defective or damaged at the time of delivery, please contact us within 7 days at +91 8295433063 or softlineindustriesknl@gmail.com with your invoice details. We will arrange an inspection and replacement where applicable.

Frequently Asked Questions

Frequently Asked Questions